before you go

faq's and tour policies

Before embarking on your adventure, please review some of our most frequently asked questions, as well as our policies and procedures.

release of liability

As per industry standards, each participant must sign a Release Form (liability waiver). If Participant is under 18, the Parent or Legal Guardian must also sign. All waivers should be turned in the day of the trip and not mailed in ahead of time.  Download Waiver

cancellations

Day trip cancellations made at least 5 days in advance will receive full refund. Groups of 10+ need to provide a minimum 14-day notice for full refund. Multi-Day trips require minimum 30-day notice for full refund of deposit and 2 weeks' minimum notice for 50% of deposit. In the event NOVA cancels, you will receive full refund of your payments.

Helpful Information

frequently asked questions

Contact us if you have any additional questions no answered below.